Cancellation & Refund Policy

1. Hotel Booking Cancellation Policy

Cancellation terms may vary depending on the hotel, room type, rate plan, booking dates, promotional offer, and other conditions selected at the time of reservation.

Before confirming your hotel reservation with LuxuriOff, please carefully review the cancellation conditions displayed on the hotel booking page and in your booking confirmation.

Cancellation Types

• Free Cancellation: Cancellation may be allowed within the specified period without a cancellation fee.
• Partially Refundable: A portion of the booking amount may be deducted according to the applicable hotel cancellation terms.
• Non-Refundable: The booking amount may not be refundable after confirmation.
• Special Promotional Rate: Discounted hotel rates and special offers may have separate cancellation and refund conditions.

2. How to Cancel Your Hotel Booking

To request a hotel booking cancellation, customers can contact the LuxuriOff Concierge or Customer Support Team using the contact details available on our website.

To help us process your request efficiently, please provide:

• Booking confirmation number
• Guest name
• Registered email address or phone number
• Hotel name
• Check-in date
• Reason for cancellation, where applicable

Once your cancellation request is received, our team will review the reservation and the applicable hotel cancellation conditions.

3. Refund Policy

If your hotel reservation qualifies for a refund, the refundable amount will be processed according to the cancellation terms of the hotel and the selected rate plan.

Refund eligibility may depend on several factors, including:

• Time of cancellation
• Hotel cancellation policy
• Room or rate type
• Promotional or discounted rate conditions
• Number of nights booked
• Hotel-specific terms
• Applicable taxes and fees
• Payment or service charges, where applicable

4. Refund Processing Time

Once an eligible refund has been approved, LuxuriOff will initiate the refund according to the applicable booking and payment process.

The time required for the refund to appear in your bank account, debit card, credit card, or other payment method may vary depending on the payment provider and banking institution.

Any refund processing timeframe communicated by LuxuriOff is an estimated timeframe and may be affected by third-party payment processors or banking systems.

5. Hotel Booking Date Changes

Customers may request changes to their hotel reservation, subject to hotel availability and the applicable booking terms.

• Check-in date
• Check-out date
• Number of nights
• Number of guests
• Room type

Changing your booking dates may result in a different room price, taxes, fees, availability, or cancellation conditions. Additional charges may apply where permitted by the hotel.

6. No-Show Policy

If a guest does not arrive at the hotel on the scheduled check-in date without cancelling the reservation within the permitted cancellation period, the reservation may be treated as a no-show.

Depending on the hotel's terms, a no-show may result in:

• Full or partial cancellation charges
• Loss of the booking amount
• Cancellation of remaining nights
• No refund

If you expect to arrive late or are unable to check in, please contact LuxuriOff as soon as possible.

7. Early Check-Out

If a guest checks out before the originally confirmed departure date, unused nights may not automatically qualify for a refund.

Any refund or adjustment for early check-out will depend on the hotel's individual policy and the applicable rate conditions.

8. Hotel Cancellation or Property-Related Changes

In exceptional circumstances, a hotel may cancel, modify, or become unable to honour a confirmed reservation due to operational issues, maintenance, overbooking, property closure, or other circumstances.

Where this occurs, LuxuriOff will work with the hotel or accommodation provider to determine an appropriate solution, which may include alternative accommodation or a refund, subject to the applicable booking terms and circumstances.

9. Taxes, Fees & Service Charges

Refunds may be calculated according to the applicable booking terms. Certain taxes, service charges, convenience fees, payment-processing charges, or other fees may be non-refundable where permitted by the applicable terms.

The exact refundable amount will depend on the individual reservation and its cancellation conditions.

10. Special Offers & Promotional Bookings

Hotel deals, weekend offers, seasonal packages, long-stay offers, corporate rates, and other promotional bookings may have specific cancellation deadlines and refund conditions.

Customers should carefully review the terms associated with a special offer before completing their hotel reservation.

11. Group & Corporate Hotel Bookings

Group reservations, bulk hotel bookings, corporate accommodation, and business travel bookings may be subject to separate cancellation deadlines and refund conditions.

For these reservations, the terms communicated in the booking confirmation or corporate agreement will apply.

12. Force Majeure & Exceptional Circumstances

Certain circumstances beyond the reasonable control of the customer, hotel, or LuxuriOff may affect a reservation.

Examples may include:

• Natural disasters
• Government restrictions
• Travel restrictions
• Major transportation disruptions
• Public emergencies
• Other extraordinary circumstances

Any cancellation, refund, relocation, or modification in such circumstances will be handled according to the hotel's applicable terms, booking conditions, and relevant circumstances.

13. Cancellation Confirmation

After successfully cancelling your reservation, customers should retain the cancellation confirmation or reference number provided by LuxuriOff.

A cancellation should not be considered completed until it has been confirmed through the applicable LuxuriOff or hotel booking process.

14. Important Customer Notice