Privacy Policy

1. About This Privacy Policy

At LuxuriOff, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how LuxuriOff collects, uses, stores, shares and protects information when you visit our website, make a hotel booking, submit an enquiry, contact our concierge team or use our hospitality services.

By accessing or using the LuxuriOff website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

When you use LuxuriOff, we may collect information that you voluntarily provide and information automatically generated through your interaction with our website.

Personal Information

Depending on the service you use, we may collect:

• Full name
• Email address
• Mobile or phone number
• Billing information
• Booking details
• Check-in and check-out dates
• Number of guests
• Room or hotel preferences
• Special requests
• Corporate or business booking information
• Communication details
• Information submitted through contact or concierge forms

3. How We Use Your Information

LuxuriOff may use your information for legitimate business and service-related purposes, including:

• Processing hotel reservations
• Managing booking enquiries
• Providing hotel accommodation services
• Confirming or modifying reservations
• Communicating booking updates
• Responding to customer enquiries
• Providing concierge assistance
• Handling service requests
• Processing payments through authorized payment providers
• Improving our website and booking experience
• Providing customer support
• Preventing fraudulent or unauthorized activity
• Maintaining website security
• Understanding website usage and performance
• Meeting applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to the services you request unless legally permitted or appropriate consent has been obtained.

4. Hotel Booking & Reservation Data

When you use LuxuriOff for hotel booking or accommodation enquiries, certain information may need to be shared with the relevant hotel, accommodation provider, payment service provider or service partner to complete your requested transaction.

Only information reasonably required to provide the requested service should be shared.

For example, a hotel may need your name, contact details, booking dates, guest information and special requests to prepare and manage your stay.

5. Payment Information

LuxuriOff may use third-party payment gateways or payment service providers to process online transactions.

Depending on the payment method, payment providers may collect and process information such as:

• Payment method
• Transaction details
• Payment confirmation
• Billing information
• Transaction reference

LuxuriOff generally does not need to store complete card numbers, CVV numbers, PINs or banking passwords on its own website.

Payment processing may be subject to the privacy policies and terms of the respective payment service provider.

6. WhatsApp, Phone & Email Communication

If you contact LuxuriOff through WhatsApp, telephone, email or another communication channel, we may receive and retain the information you provide during that communication.

This information may be used to:

• Respond to your enquiry
• Assist with hotel bookings
• Provide concierge services
• Confirm booking information
• Handle service requests
• Follow up regarding an enquiry or reservation

Please avoid sending unnecessary sensitive personal information through public or unsecured communication channels.

7. Cookies & Similar Technologies

LuxuriOff may use cookies and similar technologies to improve website functionality, security, analytics and user experience.

Cookies may help us:

• Remember website preferences
• Understand how visitors use our website
• Improve website performance
• Measure marketing performance
• Maintain website security
• Provide relevant website functionality

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

8. Website Analytics & Marketing Technologies

We may use analytics, advertising, conversion tracking and similar technologies provided by third-party services to understand website performance and improve our marketing activities.

These technologies may collect information such as:

• Device type
• Browser type
• Approximate location
• Pages visited
• Website interactions
• Referral information
• Date and time of website visits
• Conversion or booking-related events

Where applicable, these technologies may operate according to the privacy policies of their respective providers.

9. How We Protect Your Information

LuxuriOff takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

Security measures may include:

• Secure website connections
• Access controls
• Restricted access to personal information
• Secure service providers
• Website security monitoring
• Regular security and technical maintenance

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Sharing of Personal Information

LuxuriOff may share relevant information with trusted third parties when reasonably necessary to provide our services.

These parties may include:

• Hotels and accommodation providers
• Payment processors
• Technology and hosting providers
• Website analytics providers
• Customer support providers
• Marketing and advertising service providers
• Professional service providers
• Government authorities or law-enforcement agencies where legally required

We do not intend to sell your personal information to third parties.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing bookings
• Providing customer support
• Maintaining business records
• Resolving disputes
• Preventing fraud
• Meeting accounting, legal, tax and regulatory requirements
• Protecting our legitimate business interests

The retention period may vary depending on the type and purpose of the information.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Request information about how your data is processed
• Raise a privacy-related complaint or concern

To exercise an applicable privacy right, please contact LuxuriOff using the contact details provided on our website.

13. Children's Privacy

LuxuriOff's website and services are not intentionally designed to collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action where required.

14. Third-Party Websites

Our website may contain links to third-party websites, hotel websites, payment providers, social media platforms, booking services or other external resources.

LuxuriOff is not responsible for the privacy practices, content, security or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. International & Domestic Service Providers

Depending on the technology, payment, analytics, hosting or hospitality services used by LuxuriOff, your information may be processed by service providers located in India or other jurisdictions.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

16. Data Security & Fraud Prevention

We may process certain information to detect, investigate and prevent:

• Fraudulent bookings
• Unauthorized transactions
• Website abuse
• Account misuse
• Security incidents
• Suspicious activities

This helps us protect guests, hotel partners, payment services and LuxuriOff's website infrastructure.

17. Changes to This Privacy Policy

LuxuriOff may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.

When we update this page, the Last Updated date will be revised accordingly.

We encourage visitors and customers to review this Privacy Policy periodically.

18. Contact LuxuriOff

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact the LuxuriOff support or concierge team through the contact details available on our website.

19. LuxuriOff Hospitality & Privacy Commitment

LuxuriOff is committed to providing a transparent and secure digital experience for guests searching for hotel bookings, accommodation, rooms and suites, business travel stays, corporate hotel accommodation, weekend hotel offers, long-stay accommodation and concierge services in India.

We aim to maintain responsible data practices while helping customers discover and arrange hospitality services through the LuxuriOff platform.

20. Consent

By using the LuxuriOff website, submitting a booking or enquiry form, contacting our concierge team or otherwise using our services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and processed as described above.

If you do not agree with this Privacy Policy, please discontinue use of the relevant LuxuriOff services.