Terms & Conditions

1. About LuxuriOff

LuxuriOff is a hospitality and hotel booking platform designed to help guests discover and arrange accommodation, hotel stays, travel-related assistance, concierge services and selected hospitality experiences.

Our services may include:

• Hotel and accommodation discovery
• Hotel room reservations
• Luxury and premium accommodation options
• Corporate hotel bookings
• Business travel accommodation
• Long-stay accommodation
• Weekend and seasonal hotel offers
• Concierge assistance
• Guest service requests
• Special accommodation requests

Availability of specific services, hotels, room categories, facilities and offers may vary by location and property.

2. Hotel Booking & Reservation

When you make a reservation through LuxuriOff, you agree to provide accurate and complete information required to process your hotel booking.

This may include:

• Guest name
• Contact number
• Email address
• Check-in date
• Check-out date
• Number of guests
• Room requirements
• Special requests, where applicable

A booking is considered confirmed only after the applicable confirmation process has been completed and, where required, payment or advance payment has been successfully received.

LuxuriOff may communicate booking details through email, phone, WhatsApp, SMS or other available communication channels.

3. Hotel Availability

Hotel rooms and accommodation are subject to availability. Displayed room types, photographs, amenities, prices, packages and facilities may vary depending on the selected property and booking dates.

LuxuriOff does not guarantee the availability of a particular hotel, room category, room view, facility or special request unless it has been specifically confirmed as part of your reservation.

4. Hotel Rates & Pricing

Hotel rates displayed on the LuxuriOff platform may vary depending on travel dates, room category, number of guests, length of stay, availability, seasonal demand, promotional offers and hotel-specific pricing.

The final booking price will be communicated or displayed before completion of the applicable reservation process.

Taxes, service charges, deposits or other applicable fees may apply depending on the hotel, location, booking type and applicable regulations.

5. Payment Terms

Depending on the hotel and booking arrangement, LuxuriOff may offer different payment options.

• Full payment at booking
• Partial or advance payment
• Payment at the property
• Other payment arrangements communicated during booking

You are responsible for making payments within the applicable time period. A reservation may be cancelled or released if the required payment is not received within the specified period.

6. Cancellation & Refunds

Cancellation and refund conditions may differ depending on the hotel, room category, booking plan, check-in date, promotional rate, cancellation deadline and payment method.

Before completing a reservation, guests should review the cancellation terms applicable to their selected booking.

Refunds, where applicable, will be processed according to the relevant booking and cancellation policy.

Please refer to the Cancellation & Refund Policy for additional information.

7. Check-In & Check-Out

Standard check-in and check-out times are determined by the individual hotel or accommodation provider.

Guests may be required to provide valid government-issued identification at check-in.

Hotels may have their own requirements regarding:

• Government-issued identification
• Guest age requirements
• Security deposits
• Early check-in
• Late check-out
• Additional guests
• Local identification requirements

Early check-in and late check-out are subject to hotel availability and may involve additional charges.

8. Guest Responsibilities

Guests are expected to follow the rules and policies of the hotel or accommodation property.

Guests must not:

• Provide false booking information
• Use the property for unlawful activities
• Damage hotel property
• Disturb other guests
• Violate hotel safety rules
• Exceed confirmed occupancy without approval
• Misuse hotel facilities

Additional costs resulting from damage, loss, unauthorized occupancy or violation of hotel policies may be charged to the guest according to applicable property rules.

9. Hotel Amenities & Facilities

Hotel amenities and facilities may include restaurants, room service, Wi-Fi, housekeeping, laundry, fitness facilities, parking, swimming pools, business facilities and other services.

Availability may vary between properties. Certain facilities may have operating hours, require advance booking, carry additional charges or be temporarily unavailable.

LuxuriOff cannot guarantee the availability of every facility unless it has been specifically confirmed with the booking.

10. Special Requests

Guests may submit special requests such as:

• Extra bed
• Early check-in
• Late check-out
• Room preferences
• Accessibility requirements
• Dietary requests
• Celebration arrangements
• Transportation assistance
• Other concierge requirements

Special requests are subject to availability and hotel approval. A request does not constitute a guarantee unless confirmed by the applicable hotel or LuxuriOff representative.

11. Concierge Services

LuxuriOff may provide concierge assistance for selected guest requirements.

Concierge services may include assistance related to:

• Hotel services
• Local recommendations
• Transportation
• Dining
• Special occasions
• Guest requests
• Business travel requirements

Availability and charges may vary depending on the requested service. Third-party services arranged through concierge assistance may be subject to the third party's own terms.

12. Corporate & Business Hotel Bookings

LuxuriOff may provide hotel accommodation solutions for businesses, corporate travellers, employees and business groups.

Corporate services may include:

• Corporate hotel booking
• Employee accommodation
• Business travel stays
• Bulk room bookings
• Long-term accommodation
• Corporate travel assistance

Corporate bookings may be subject to separate rates, payment terms, cancellation conditions, documentation requirements and agreements.

13. Offers & Promotional Rates

LuxuriOff may provide promotional offers, seasonal packages, weekend deals, long-stay offers and corporate rates.

Offers may be subject to:

• Limited availability
• Specific booking periods
• Minimum stay requirements
• Specific hotels
• Specific room categories
• Non-refundable conditions
• Additional terms

LuxuriOff reserves the right to modify or withdraw promotional offers where permitted by applicable law.

14. Third-Party Hotels & Service Providers

Some accommodation, transportation, dining, concierge or other services may be provided by independent third-party businesses.

Third-party providers may have their own terms and conditions, cancellation policies, refund rules, guest requirements, safety policies and payment conditions.

Guests are responsible for reviewing and complying with the applicable policies of the relevant service provider.

15. Website Information

LuxuriOff aims to provide accurate and updated information about hotels, rooms, services, facilities, offers and destinations.

However, information may occasionally change due to updates provided by hotels or service providers.

Hotel photographs, descriptions, amenities, room layouts, prices and availability should be considered subject to confirmation at the time of booking.

16. Website Use

You agree to use the LuxuriOff website only for lawful purposes.

You must not:

• Attempt unauthorized access
• Introduce malicious software
• Copy or misuse website content
• Interfere with website operation
• Use unauthorized automated systems to collect information
• Submit fraudulent booking information
• Use the platform for unlawful activities

LuxuriOff may restrict or suspend access where misuse or unauthorized activity is identified.

17. Intellectual Property

The LuxuriOff name, branding, website design, text, graphics, images, logos and other original website content may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish or commercially use LuxuriOff content without appropriate authorization.

18. Privacy & Personal Information

LuxuriOff may collect and process information necessary to provide hotel booking, customer support, payment processing, concierge services and related hospitality services.

Personal information will be handled according to our Privacy Policy.

By using our services, you acknowledge that certain information may need to be shared with hotels or relevant service providers for the purpose of fulfilling your reservation or service request.

19. Changes to Bookings

Requests to modify a reservation may be subject to hotel availability, rate differences, booking conditions, cancellation restrictions and additional charges.

A booking modification is not guaranteed until it has been confirmed by LuxuriOff or the applicable hotel.

20. Limitation of Liability

LuxuriOff acts as a platform or service facilitator for hotel and hospitality arrangements where applicable.

To the extent permitted by applicable law, LuxuriOff is not responsible for circumstances outside its reasonable control, including:

• Hotel operational changes
• Property maintenance
• Natural events
• Government restrictions
• Transportation disruptions
• Internet or technology failures
• Third-party service interruptions
• Changes made directly by accommodation providers

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded under applicable law.

21. Force Majeure

LuxuriOff may not be responsible for failure or delay in providing services caused by circumstances beyond reasonable control.

Such circumstances may include natural disasters, severe weather, government actions, public emergencies, transportation disruptions, technical failures, strikes or other unforeseen events.

22. Communication

By providing your contact information, you agree that LuxuriOff may contact you regarding:

• Booking confirmations
• Reservation changes
• Payment information
• Cancellation updates
• Customer support
• Concierge requests
• Important service notifications

Marketing communications, where applicable, may be subject to your communication preferences and applicable law.

23. Children & Additional Guests

Hotel policies regarding children, infants, extra guests and additional beds may vary by property.

Guests should provide accurate occupancy information while making a reservation.

Additional charges may apply depending on the hotel's policy.

24. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute relating to the use of LuxuriOff services or website will be subject to the applicable jurisdiction of the competent courts, subject to applicable law.

25. Updates to These Terms

LuxuriOff may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices or applicable legal requirements.

The updated version will be published on this page with the relevant update date.

We encourage users to review these Terms & Conditions periodically.

26. Contact LuxuriOff

If you have questions regarding these Terms & Conditions, hotel reservations, accommodation services, cancellation policies, corporate bookings or concierge assistance, please contact the LuxuriOff support team through the contact options available on our website.